Privacy Policy | Faith & Prose

Faith & Prose operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Faith & Prose is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal information we collect or process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories, depending on how you interact with the Services and where you live:

Contact details — name, address, billing address, shipping address, phone number, and email address.
Financial information — credit or debit card numbers, payment card information, transaction details, and payment confirmations.
Account information — username, password, preferences and settings.
Transaction information — items you view, add to your cart or wishlist, purchase, return, exchange, or cancel.
Communications with us — the information you include when contacting customer support.
Device information — your device, browser, network connection, IP address, and other unique identifiers.
Usage information — how and when you interact with or navigate the Services.

Sources of personal information

Directly from you — when you create an account, visit or use the Services, or communicate with us.
Automatically through the Services — from your device and through cookies and similar technologies.
From our service providers — when we engage them to enable technology or process personal information on our behalf.
From our partners or other third parties.

How we use your personal information

Provide, tailor, and improve the Services — process payments, fulfill orders, manage your account, arrange shipping, handle returns and exchanges, and tailor your experience.
Marketing and advertising — send marketing communications by email, text, or postal mail, and show relevant online advertisements.
Security and fraud prevention — authenticate your account and detect or prevent fraudulent, illegal, or malicious activity.
Communicating with you — provide customer support and maintain our business relationship.
Legal reasons — comply with applicable law, respond to legal process, and enforce our terms.

How we disclose personal information

With Shopify, vendors, and third parties who perform services on our behalf (payment processing, fulfillment, shipping, cloud storage, analytics, customer support).
With business and marketing partners, subject to their own privacy notices.
When you direct, request, or consent to disclosure (e.g., to ship you products).
With our affiliates or within our corporate group.
In connection with a business transaction, legal obligation, or to protect our rights and users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. To learn more, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-party websites and links

The Services may link to websites operated by third parties. We do not control and are not responsible for their privacy or security practices. Please review their policies before sharing personal information.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us and we will delete it.

Security and retention

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. How long we retain your personal information depends on whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our contracts and policies.

Your rights and choices

Depending on where you live, you may have the following rights in relation to your personal information:

Right to access / know the personal information we hold about you.
Right to delete personal information we maintain about you.
Right to correct inaccurate personal information.
Right of portability — receive a copy of your personal information.
Right to opt out of sale or sharing for targeted advertising. You can exercise these choices at any time via the unsubscribe link in our emails or by contacting us. We honor Global Privacy Control signals where applicable.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.

International transfers

We may transfer, store, and process your personal information outside the country you live in, relying on recognized transfer mechanisms where applicable.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date above.

Contact

For questions about our privacy practices or to exercise any of the rights available to you, email support@faithandprose.com, call +1 607-542-0486, or write to us at 1651 Oakwood Drive, Waterloo IA 50703, United States.